Platform for boarding a vendor at a workplace

ABSTRACT

A method for managing vendor services provided at an employer service location includes receiving an order for a provisioned item or service from an employee and communicating the received order to the vendor. The method also includes gathering information about a vendor and an employer of the employee based at least in part on information associated with the received order, the vendor capable of providing the item or service at the employer service location. The employer location is associated with the employee and the item or service. The method also includes generating data based at least in part on the information associated with the received order and the gathered information about the vendor and the employer and transmitting the generated data to a mobile device associated with the vendor. The generated data enables a user of the device to be authenticated to deliver or perform the provisioned item or service.

CROSS-REFERENCE TO RELATED APPLICATIONS

This application claims the benefit of U.S. Provisional Application No.62/199,146, filed Jul. 30, 2015, entitled “CLOUD BASED PLATFORM FORWORKPLACE SERVICES MANAGEMENT” which is incorporated herein byreference, and U.S. Provisional Application No. 62/265,852, filed Dec.10, 2015, entitled “CLOUD BASED PLATFORM FOR WORKPLACE PACKAGE DELIVERY”which is incorporated herein by reference.

BACKGROUND

In the workplace, concierge benefits and other on-site curated serviceare designed to balance an employee's personal and work life by offeringtimesaving benefits for employees. Typical workplace services includedry cleaning, meal catering, childcare arrangements, automobile services(oil changes, car wash, etc.), event tickets, and any other tasksemployees do not have time to do or do not want to do. Employers benefitfrom increased employee productivity by reducing the amount of timeemployees may be spending on non-work-related activities during the day.Additionally, the workplace now becomes more increasingly attractive topotential and existing employees—improving recruiting and retention.

Typically, employers contract with a vendor who specializes in theseworkplace services or hire their own company concierge to coordinate theservices in the same manner as a hotel does for its guests. Yet, thebenefit to employees from increased employee productivity can be quicklydiminished by the arduous process of vetting reputable vendors.Moreover, the employer now has additional issues with security andcontrol by allowing on-side vendors access to facilities and employees.

Finally, the employer may cover the cost of some workplace serviceswhile employees are responsible for the actual expenses for the service(e.g., dry cleaning). An employer may choose to reimburse or providevouchers for the services themselves, however, this can be cumbersome totrack and manage. Additionally, the value of the benefit could becometaxable income to employees and would need to be reported on their W-2forms.

Accordingly, what is desired is to solve problems relating to workplaceservices management, some of which may be discussed herein.Additionally, what is desired is to reduce drawbacks relating toproviding curated services, some of which may be discussed herein.

BRIEF SUMMARY

The following portion of this disclosure presents a simplified summaryof one or more innovations, embodiments, and/or examples found withinthis disclosure for at least the purpose of providing a basicunderstanding of the subject matter. This summary does not attempt toprovide an extensive overview of any particular embodiment or example.Additionally, this summary is not intended to identify key/criticalelements of an embodiment or example or to delineate the scope of thesubject matter of this disclosure. Accordingly, one purpose of thissummary may be to present some innovations, embodiments, and/or examplesfound within this disclosure in a simplified form as a prelude to a moredetailed description presented later.

Methods, systems, and computer-readable media are disclosed for enablingnext generation Work Place Services. Embodiments provide employers andemployees with top notch, curated services like dry cleaning, car wash,ergonomic improvements, etc. In some embodiments, a cloud-basedworkplace service platform provides curated services with very littleoverhead by a customer's administrative staff Aspects of curatedservices, such as set-up, scheduling, and payment are managed by theplatform. A company using the platform can decide which services are tobe made accessible to employees and whether services are employee paid,company subsidized, or company paid. The platform better positionscustomers with respect to services/benefits/perks when it comes time torecruit and retain employees in competitive environments.

A further understanding of the nature of and equivalents to the subjectmatter of this disclosure (as well as any inherent or express advantagesand improvements provided) should be realized in addition to the abovesection by reference to the remaining portions of this disclosure, anyaccompanying drawings, and the claims.

In some embodiments, a method for managing vendor services provided atan employer service location includes provisioning, at a servercomputer, an item or service offered by a vendor at the employer servicelocation. The method also includes receiving, at the server computer, anorder for the provisioned item or service from an employee andcommunicating the received order to the vendor, the vendor capable ofproviding the item or service at the employer service location, whereinthe employer location is associated with the employee and the item orservice. The method also includes scheduling, by the server computer, atime for the vendor to provide the item or service at an employerservice location based at least in part on at least one of anavailability of an employee, availability of the vendor, or availabilityof the employer service location. The method also includes processing,by the server computer, a payment from at least one of the employee oremployer for the ordered item or service and distributing the payment tothe vendor.

In some embodiments, the method also includes sending a notification, bythe server computer and to a mobile device or computer associated withthe employee, upon arrival of the vendor at the employer servicelocation to perform the ordered item or service. The method alsoincludes sending a notification, by the server computer and to themobile device or computer associated with the employee, upon the vendorfulfilling the ordered item or service.

In some embodiments, the method also includes receiving vendor profiledata associated with the vendor, creating a vendor profile associatedwith the vendor using the received vendor profile data and retrievingthe vendor profile in response to one or more vendor workflows.

In some embodiments, the method also includes receiving service profiledata associated with the item or service offered by the vendor, creatinga service profile in a service catalog using the received serviceprofile data, and retrieving the service profile from the servicecatalog in response to one or more service workflows.

In some embodiments, the method also includes prior to creating theservice profile in the service catalog, receiving data indicatingapproval by an administrator of the server computer of the receivedservice profile data.

In some embodiments, the method also includes receiving employer profiledata associated with the employer of the employee, creating an employerprofile associated with the employer using the employer profile dataretrieving the employer profile in response to one or more employerworkflows, receiving employee profile data associated with the employee,creating an employee profile associated with the employee using theemployee profile data, and retrieving the employee profile in responseto one or more employee workflows.

In some embodiments, the method also includes in response to receivingthe order for the item or service, generating a map of the employerlocation. The method also includes transmitting, by the server computerand to a mobile device associated with the vendor, the generated map ofthe employer location.

In some embodiments, scheduling the time for the vendor to provide theitem or service is dynamically scheduled.

In some embodiments, the item or service comprises one or more assetscomprising identifying data able to be scanned via a mobile deviceassociated with the vendor. The method also includes generating, by theserver computer, a notification in response to the identifying databeing scanned by the mobile device associated with the vendor. Themethod also includes transmitting, by the server computer and to themobile device associated with the employee, the generated notification.

In some embodiments, the method also determining one or more subsidiesapplicable to the ordered item or service, and prior to processing thepayment from the employee, applying the one or more determined subsidiesto the ordered item or service.

In some embodiments, a method for managing vendor services provided atan employer service location includes receiving, at a server computer,an order for a provisioned item or service from an employee andcommunicating the received order to the vendor. The method also includesgathering information about a vendor and an employer of the employeebased at least in part on information associated with the receivedorder, the vendor capable of providing the item or service at theemployer service location, wherein the employer location is associatedwith the employee and the item or service. The method also includesgenerating data based at least in part on the information associatedwith the received order and the gathered information about the vendorand the employer. The method also includes transmitting the generateddata to a mobile device associated with the vendor, wherein thegenerated data enables a user of the mobile device to be authenticatedto deliver or perform the provisioned item or service.

In some embodiments, the gathered information about the vendor and theemployer is gathered from a plurality of databases.

In some embodiments, the generated data comprises a quick response (QR)code.

In some embodiments, the generated data comprises encrypted data.

In some embodiments, the method also includes transmitting the gatheredinformation about the vendor to a mobile device associated with theemployee.

In some embodiments, the generated data enables the user of the mobiledevice to be authenticated to delivery or perform the provisioned itemor service within a specified timeslot.

In some embodiments, the method also includes in response to receivingthe order for the item or service, generating a map of the employerlocation and transmitting, by the server computer and to the mobiledevice associated with the vendor, the generated map of the employerlocation.

In some embodiments, access to the one or more locations within theemployer location is granted based at least in part on the generateddata.

In some embodiments, the generated data is scanned at the employerlocation, and wherein scanning the generated data at the employerlocation begins delivery or performance of the provisioned item orservice.

In some embodiments, the information about the vendor and the employerof the employee is stored within one more databases.

In some embodiments, a method for managing vendor services provided atan employer service location includes receiving, at the server computer,information pertaining to a vehicle related item or service, wherein thereceiving is based at least in part on a first scanning of an asset,wherein the scanned asset is a key associated with an employee vehiclepertaining to the vehicle related item or service. The method alsoincludes scheduling, by the server computer, a time for the vendor toprovide the vehicle related item or service at an employer locationbased at least in part on availability of an employee and availabilityof the vendor. The method also includes transmitting, by the servercomputer, a first notification to a device associated with the employeebased at least in part on a second scanning of the asset. The methodalso includes transmitting, by the server computer, a secondnotification to the device associated with the employee based at leastin part on a third scanning of the asset.

In some embodiments, wherein the vehicle related item or servicecomprises at least one of a vehicle wash or vehicle repair.

In some embodiments, wherein the vehicle related item or servicecomprises delivery of a package associated with the employee to thevehicle.

In some embodiments, the method also includes transmitting, by theserver computer, a map comprising a location of the vehicle to a deviceassociated with the vendor in response to the second scanning.

In some embodiments, the method also includes processing, by the servercomputer, a payment from the employee for the ordered item or serviceand distributing the payment to the vendor.

In some embodiments, the method also includes determining one or moresubsidies applicable to the ordered item or service and prior toprocessing the payment from the employee, applying the one or moredetermined subsidies to the ordered item or service.

In some embodiments, the asset is associated with a personal tagregistered with the server computer.

In some embodiments, the personal tag is associated with the employee.

In some embodiments, the personal tag comprises a quick response (QR)code.

In some embodiments, the method also includes receiving, at the servercomputer, information indicative of the employee taking possession ofthe asset based at least in part on a fourth scanning of the asset.

Other embodiments of the invention are directed to servers and systemsthat are configured to perform the above-described methods.

BRIEF DESCRIPTION OF THE DRAWINGS

Aspects of the disclosure are illustrated by way of example. In theaccompanying figures, like reference numbers indicate similar elements.

FIG. 1 is an illustration of workplace services environment, accordingto some embodiments.

FIG. 2 is a simplified block diagram of one or more components ofworkplace services environment by which workplace services provided byone or more components of an embodiment system may be offered as cloudservices, in accordance some embodiments.

FIG. 3 illustrates one or more functional components of workplaceservices platform in accordance with one embodiment of the presentinvention

FIG. 4 illustrates one or more functional components of workplaceservices portal in accordance with some embodiments.

FIG. 5 illustrates one or more functional components of employee portalin accordance with some embodiments.

FIG. 6 illustrates one or more functional components of company portalin accordance with some embodiments.

FIG. 7 illustrates one or more functional components of vendor portal inaccordance with some embodiments.

FIG. 8A illustrates an exemplary user interface on a mobile device thatenables an employee to participate in one or more workplace servicesprogram in accordance with some embodiments.

FIG. 8B illustrates an exemplary user interface on a mobile device thatenables an employee to begin participating in one or more workplaceservices programs in accordance with some embodiments.

FIG. 8C illustrates an exemplary user interface on a mobile device thatenables an employee to interact with one or more workplace services inaccordance with some embodiments.

FIG. 8D illustrates an exemplary user interface on a mobile device thatenables an employee to interact with a service catalog in accordancewith some embodiments.

FIG. 8E illustrates an exemplary user interface on a mobile device thatenables an employee to interact with service details in accordance withsome embodiments.

FIGS. 8F-8G each illustrate an exemplary user interface on a mobiledevice that enables an employee to order a service in according with anembodiment of the present invention.

FIG. 8H illustrates an exemplary user interface on a mobile device thatenables an employee to review service provider information in accordancewith some embodiments.

FIG. 8I illustrates an exemplary user interface on a mobile device thatenables an employee to review employee profile information in accordancewith some embodiments.

FIGS. 8J-8L each illustrate an exemplary user interface on a mobiledevice that enables an employee to review a service in accordance withsome embodiments.

FIG. 9A illustrates an exemplary user interface on a mobile device thatenables an employee to view a vendor's profile information in accordancewith some embodiments.

FIGS. 9B-9C each illustrate an exemplary user interface on a mobiledevice 810 that enables a vendor to manage an order in accordance withsome embodiments.

FIG. 9D illustrates an exemplary user interface on a mobile device thatenables a vendor to manager profile information in accordance with someembodiments.

FIGS. 10A-10C each illustrate an exemplary user interface on a mobiledevice that enables support requests and management in accordance withsome embodiments.

FIG. 11 illustrates an exemplary user interface on a mobile device thatenables notification management in accordance with some embodiments.

FIG. 12 is a flowchart of method for generating a boarding pass inaccordance with some embodiments.

FIG. 13 is a block diagram illustrating how a pass generator modulegenerates a boarding pass according to some embodiments.

FIG. 14 is a flowchart of method for generating notifications inaccordance with one embodiment of the present invention.

FIG. 15 is a screen shot of dynamically scheduling an event inaccordance with some embodiments.

FIG. 16 depicts a simplified diagram of approval workflow in accordancewith some embodiments.

FIGS. 17A-17C depicts a simplified diagram of a distributed system forimplementing some embodiments.

FIG. 18 illustrates an exemplary computer system, in which variousembodiments of the present invention may be implemented.

FIG. 19 illustrates an exemplary computer system 1900, in which variousembodiments of the present invention may be implemented.

DETAILED DESCRIPTION

Several illustrative embodiments will now be described with respect tothe accompanying drawings, which form a part hereof. While particularembodiments, in which one or more aspects of the disclosure may beimplemented, are described below, other embodiments may be used andvarious modifications may be made without departing from the scope ofthe disclosure or the spirit of the appended claims.

In the following description, for the purposes of explanation, specificdetails are set forth in order to provide a thorough understanding ofembodiments of the invention. However, it will be apparent that variousembodiments may be practiced without these specific details. Forexample, circuits, systems, networks, processes, and other componentsmay be shown as components in block diagram form in order not to obscurethe embodiments in unnecessary detail. In other instances, well-knowncircuits, processes, algorithms, structures, and techniques may be shownwithout unnecessary detail in order to avoid obscuring the embodiments.The figures and description are not intended to be restrictive. Rather,the ensuing description of the exemplary embodiments will provide thoseskilled in the art with an enabling description for implementing anexemplary embodiment. It should be understood that various changes maybe made in the function and arrangement of elements without departingfrom the spirit and scope of the invention as set forth in the appendedclaims.

Also, it is noted that individual embodiments may be described as aprocess which is depicted as a flowchart, a flow diagram, a data flowdiagram, a structure diagram, or a block diagram. Although a flowchartmay describe the operations as a sequential process, many of theoperations can be performed in parallel or concurrently. In addition,the order of the operations may be re-arranged. A process is terminatedwhen its operations are completed, but could have additional steps notincluded in a figure. A process may correspond to a method, a function,a procedure, a subroutine, a subprogram, etc. When a process correspondsto a function, its termination can correspond to a return of thefunction to the calling function or the main function.

The term “machine-readable medium” or “computer-readable medium”includes, but is not limited to, portable or non-portable storagedevices, optical storage devices, wireless channels, and various othermediums capable of storing, containing or carrying instruction(s) and/ordata. A code segment or machine-executable instructions may represent aprocedure, a function, a subprogram, a program, a routine, a subroutine,a module, a software package, a class, or any combination ofinstructions, data structures, or program statements. A code segment maybe coupled to another code segment or a hardware circuit by passingand/or receiving information, data, arguments, parameters, or memorycontents. Information, arguments, parameters, data, etc. may be passed,forwarded, or transmitted via any suitable means including memorysharing, message passing, token passing, network transmission, etc.

Furthermore, embodiments may be implemented by hardware, software,firmware, middleware, microcode, hardware description languages, or anycombination thereof. When implemented in software, firmware, middlewareor microcode, the program code or code segments to perform the necessarytasks may be stored in a machine readable or computer-readable medium.One or more processors may perform the necessary tasks.

Systems depicted in some of the figures may be provided in variousconfigurations. In some embodiments, the systems may be configured as adistributed system where one or more components of the system aredistributed across one or more networks in a cloud computing system. Infurther embodiments, the systems may be configured as a single systemwhere one or more components of the system incorporated into a singlestructure or package.

One prior art solution for providing workplace services involves thetraditional scenario where each employee as a consumer directly contactseach business for service. The employee usually acts alone and utilizesthe platforms and resource of each given service provider. Schedulingbetween the employee and the service provider is usually quite simple.However, the employee alone may find it difficult to arrange for theservice provider to have sufficient access to an employer's facility.Additionally, this must be separately arranged with the employer as wellas dealing with any security issues when the service provider'semployees are onsite. Finally, there is usually no subsidy from theemployer.

Sometimes, services can be aggregated by a single vendor. This alsofacilitates scheduling with employees because multiple services can berequested from the same vendor. While aggregating with a single vendorcan also resolve some access and security issues, employers are stillfaced with finding and managing vendors, arranging for access tofacilities, ensuring security, as wells as providing how such servicesare offered as benefits to employees.

Embodiments relate to a fully automated workplace services platform. Theworkplace services platform solves some of the problems with thetraditional methods discussed above for scheduling, access, security,and employer offerings. In some embodiments, the workplace servicesprovides for dynamic scheduling that is automatic with respect to eachasset being schedule, each employee ordering a service, each vendorproviding a service, etc. In some embodiments, the workplace servicesplatform handles access to an employer's facilities, using for example,a boarding pass style authentication and instruction mechanism. In someembodiments, the workplace services platform enhances security, forexample, through the use of the above referenced boarding pass,facilitating vendor navigation, and vendor tracking.

In some embodiments, workplace services platform allows employers fullcontrol of how benefits are offered. Subsidies, vouchers, and othermeans can be readily implemented, tracked, and managed.

FIG. 1 is an illustration of workplace services environment 100,according to some embodiments. Procuring and providing workplaceservices often involves a plurality of participants, each of whom canplay a well-defined role in the process. To facilitate discussion, FIG.1 depicts in a simplified diagram the various participants that interactwith the workplace services platform 110.

In the illustrated embodiment, each employer 120 has group of employees130. In some embodiments, an employer 120 could be a large corporation.In other embodiments, the employer 120 could be a small company or soleproprietor. The various benefits the employer 120 can provide to itsemployees 130 can include employee rewards programs and workplaceservices including, for example, goods and services from a variety ofvendors 140. In an embodiment, a cloud-based workplace services programis implemented using the services of workplace services platform 110.

Vendors 140 can include any vendor that can provide a product or serviceto the employees 130. The vendors 140 may provide the product or serviceat the employer's 120 place of business. For example, a vendor 140 caninclude a massage therapist.

Employer 120 can access the workplace services platform 110 via one ormore communications networks, such as the Internet. For example, in anembodiment, employer 120 may access one or more online portalsassociated with workplace services platform 110 to define employees andemployee rewards programs. In an embodiment, workplace services platform110 stores such employee and program definitions in one or moredatabases. The workplace services platform 110 can include modules forbuilding access, building security, scheduling, billing, etc.

During an employer registration process with the workplace servicesplatform 110, an employer 120 may answer any questions about theemployer's company, location, number of employees, the types of servicesto be offered to employees, payment and billing information, or thelike. After the employer 120 is registered, the employer 120 maycontinue to interact with workplace services platform 110 from time totime to update company or employee information, to make changes to theservices offered to employees, or the like.

Employee 130 may work for or through one or more of employer(s) 120.Some employees may work for a single employer. Other employees may workfor multiple employers. Employee 130 can access workplace servicesplatform 110 via one or more communications networks, such as theInternet. For example, in an embodiment, employee 130 may accessemployee rewards services to enroll in or claim benefits provided viaworkplace services platform 110. In an embodiment, workplace servicesplatform 110 interfaces with employer 120 to debit and credit accountsmaintained on behalf of employees 130 and to arrange for payment ofvendors for goods and services purchased by employees 130. Examples ofemployees 130 can include an office manager, accountant, human resourcesmanager, security, engineer, administrator, receptionist, etc.

It should be understood that the systems and network configurationsillustrated in FIG. 1 are purely exemplary, and numerous other possibleimplementations will be readily apparent to those skilled in the art.For example, workplace services platform 110 could represent a singleserver or a cluster of servers. In other embodiments, workplace servicesplatform 110 could represent one or more virtual servers, for example,within a cloud-based infrastructure. The infrastructure can reside inremote compute locations or on company premises.

FIG. 2 is a simplified block diagram of one or more components ofworkplace services environment 200 by which workplace services providedby one or more components of an embodiment system may be offered ascloud services, in accordance some embodiments. In the illustratedembodiment, workplace services environment 200 includes cloudinfrastructure system 202 and one or more client computing devices 204,206, and 208 that may be used by users to interact with cloudinfrastructure system 202. Cloud infrastructure system 202 provides oneor more cloud services associated with workplace services platform 110.The client computing devices may be configured to operate a clientapplication such as a web browser, a proprietary client application, orsome other application, which may be used by a user of theclient-computing device to interact with cloud infrastructure system 202to use services provided by cloud infrastructure system 202.

It should be appreciated that cloud infrastructure system 202 depictedin the figure may have other components than those depicted. Further,the embodiment shown in the figure is only one example of a cloudinfrastructure system that may incorporate an embodiment of theinvention. In some other embodiments, cloud infrastructure system 202may have more or fewer components than shown in the figure, may combinetwo or more components, or may have a different configuration orarrangement of components.

Client computing devices 204, 206, and/or 208 may be portable handhelddevices (e.g., an iPhone®, cellular telephone, an iPad®, computingtablet, a personal digital assistant (PDA)) or wearable devices (e.g., aGoogle Glass® head mounted display), running software such as MicrosoftWindows Mobile®, and/or a variety of mobile operating systems such asiOS, Windows Phone, Android, BlackBerry 10, Palm OS, and the like, andbeing Internet, e-mail, short message service (SMS), Blackberry®, orother communication protocol enabled. The client computing devices canbe general purpose personal computers including, by way of example,personal computers and/or laptop computers running various versions ofMicrosoft Windows®, Apple Macintosh®, and/or Linux operating systems.The client computing devices can be workstation computers running any ofa variety of commercially-available UNIX® or UNIX-like operatingsystems, including without limitation the variety of GNU/Linux operatingsystems, such as for example, Google Chrome OS. Alternatively, or inaddition, client computing devices 204, 206, and 208 may be any otherelectronic device, such as a thin-client computer, an Internet-enabledgaming system (e.g., a Microsoft Xbox gaming console with or without aKinect® gesture input device), and/or a personal messaging device,capable of communicating over network(s) 210. Devices like scanners andbarcode readers can also be integrated with the platform.

Although exemplary workplace services environment 200 is shown withthree client computing devices, any number of client computing devicesmay be supported. Other devices such as devices with sensors, etc. mayinteract with cloud infrastructure system 202.

Network(s) 210 may facilitate communications and exchange of databetween clients 204, 206, and 208 and cloud infrastructure system 202.Network(s) 210 may be any type of network familiar to those skilled inthe art that can support data communications using any of a variety ofcommercially-available protocols, including without limitation TCP/IP(transmission control protocol/Internet protocol), SNA (systems networkarchitecture), IPX (Internet packet exchange), AppleTalk, and the like.Merely by way of example, network(s) 210 can be a local area network(LAN), such as one based on Ethernet, Token-Ring and/or the like.Network(s) 210 can be a wide-area network and the Internet. It caninclude a virtual network, including without limitation a virtualprivate network (VPN), an intranet, an extranet, a public switchedtelephone network (PSTN), an infra-red network, a wireless network(e.g., a network operating under any of the Institute of Electrical andElectronics (IEEE) 802.11 suite of protocols, Bluetooth®, and/or anyother wireless protocol); and/or any combination of these and/or othernetworks.

Cloud infrastructure system 202 may comprise one or more computersand/or servers composed of one or more general purpose computers,specialized server computers (including, by way of example, PC (personalcomputer) servers, UNIX® servers, mid-range servers, mainframecomputers, rack-mounted servers, etc.), server farms, server clusters,or any other appropriate arrangement and/or combination. In variousembodiments, a server may be adapted to run one or more services orsoftware applications described in the foregoing disclosure. A servermay run an operating system including any of those discussed above, aswell as any commercially available server operating system. A server mayalso run any of a variety of additional server applications and/ormid-tier applications, including HTTP (hypertext transport protocol)servers, FTP (file transfer protocol) servers, CGI (common gatewayinterface) servers, JAVA® servers, database servers, and the like.Exemplary database servers include without limitation those commerciallyavailable from Oracle, Microsoft, Sybase, IBM (International BusinessMachines), and the like.

Cloud infrastructure system 202 may provide services via differentdeployment models. For example, services may be provided under a publiccloud model in which cloud infrastructure system 202 is owned by anorganization selling the services and the services are made available tothe general public or different enterprises. As another example,services may be provided under a private cloud model in which cloudinfrastructure system 202 is operated solely for a single organizationand may provide services for one or more entities within theorganization. The services may also be provided under a community cloudmodel in which cloud infrastructure system 202 and the services providedby cloud infrastructure system 202 are shared by several organizationsin a related community. The cloud services may also be provided under ahybrid cloud model, which is a combination of two or more differentmodels.

In one exemplary mode of operation, a participant (e.g., an employer,employee, or vendor) may access cloud infrastructure system 202. Cloudinfrastructure system 202 then performs processing to provide theparticipant access to tools to perform one or more participant-specificactions.

In some embodiments, cloud infrastructure system 202 may perform one ormore participant-specific action that may include, without limitation,actions with respect to one or more employees of an organization. Cloudinfrastructure system 202 can provide profile management, access topreferred vendors, listing and cataloging of curated services, ordermanagement and scheduling, billing and accounting, notification,reporting, or the like with respect to an employee. Cloud infrastructuresystem 202 can provide capabilities that allow an employee to findgoods, services, vendors, etc. to which an employer has provide accessvia cloud infrastructure system 202. Cloud infrastructure system 202 canprovide capabilities that allow an employee to order goods and/orservices, schedule delivery or service dates, engage in purchases,and/or arrange for delivery of goods and/or services to employees.

In some embodiments, cloud infrastructure system 202 may perform one ormore participant-specific action that may include, without limitation,actions with respect to one or more employers. Cloud infrastructuresystem 202 can provide profile management, access to preferred vendors,listing and cataloging of curated services, order management andscheduling, billing and accounting, reporting, or the like with respectto an employer. Cloud infrastructure system 202 can provide capabilitiesthat allow an employer to find preferred vendors, such as have beenlicensed and/or bonded. Cloud infrastructure system 202 can providecapabilities that allow an employer to facilitate the ordering,scheduling, purchasing, and delivery of goods and/or services toemployees of the employer.

In some embodiments, cloud infrastructure system 202 may perform one ormore participant-specific action that may include, without limitation,actions with respect to one or more vendors. Cloud infrastructure system202 can provide profile management, listing and cataloging of curatedservices, order management and scheduling, billing and accounting,reporting, or the like with respect to a vendor. Cloud infrastructuresystem 202 can provide capabilities that allow a vendor to registergoods and/or services to be offered to other participants. Cloudinfrastructure system 202 can provide capabilities that allow a vendormanage orders, scheduling, purchases, and delivery of goods and/orservices to employees.

In some embodiments, platform services may be provided by cloudinfrastructure system 202. Examples of platform services may includewithout limitation services that enable organizations to build portals,e-commerce sites, reward programs, and marketing campaigns. Cloudinfrastructure system 202 may manage and control the underlying softwareand infrastructure for providing the services. By utilizing the platformservices provided by cloud infrastructure system 202, customers canemploy wizards, templates, programming languages and tools supported bycloud infrastructure system 202 to design, implemented, and control thedeployed services. In some embodiments, platform services provided bycloud infrastructure system 202 may include the use of databaseservices, middleware services, and application services.

Various different infrastructure services may be provided by cloudinfrastructure system 202. The infrastructure services facilitate theenrollment of participants, management of participants, orders, goods,services, etc., and scheduling. In one embodiment, as depicted in thefigure, functionality may be provided by one or more modules, such as anorder management module 220, an order orchestration module 222, an orderprovisioning module 224, an order management and monitoring module 226,and an identity management module 228. These modules may include or beprovided using one or more computers and/or servers, which may begeneral purpose computers, specialized server computers, server farms,server clusters, or any other appropriate arrangement and/orcombination. In exemplary operation 234, a participant using a clientdevice, such as client device 204, 206 or 208, may interact with cloudinfrastructure system 202. In certain embodiments, the participant mayaccess a cloud User Interface (UI), cloud UI 212, cloud UI 214, and/orcloud UI 216.

In one embodiment, a participant may request access to one or morefunctions provided by cloud infrastructure system 202, such as placingan order for one or more services. For example, order information can bereceived by cloud infrastructure system 202 in response to an employeeplacing an order may include information identifying the customer andone or more services offered by the cloud infrastructure system 202. Asindicated above, the order can be placed by the customer via the cloudUIs, 212, 214, and/or 216. At operation 236, the order can be stored inorder database 218. Order database 218 can be one of several databasesoperated by cloud infrastructure system 202 and operated in conjunctionwith other system elements.

At operation 238, the order information can be forwarded to an ordermanagement module 220. In some instances, order management module 220may be configured to perform billing and accounting functions related tothe order, such as verifying the order, and upon verification, bookingthe order. At operation 240, information regarding the order can becommunicated to an order orchestration module 222. Order orchestrationmodule 222 may utilize the order information to orchestrate theprovisioning, scheduling, etc. of services and resources for the orderplaced by the customer. In some instances, order orchestration module222 may orchestrate with one or more vendors using the services of orderprovisioning module 224.

In certain embodiments, order orchestration module 222 enables themanagement of business processes associated with each order and appliesbusiness logic to determine whether an order should proceed toprovisioning. At operation 242, upon receiving an order, orderorchestration module 222 sends a request to order provisioning module224. Order provisioning module 224 interacts with a vendor to allocateresources for the services ordered by the customer.

At operation 244, once the services are ordered and provisioned, anotification of the ordered service may be sent to customers on clientdevices 204, 206 and/or 208 by order provisioning module 224 of cloudinfrastructure system 202. At operation 246, the customer's order may bemanaged and tracked by an order management and monitoring module 226. Insome instances, order management and monitoring module 226 may beconfigured to collect usage statistics for the goods and/or services inthe order.

In certain embodiments, cloud infrastructure system 202 may include anidentity management module 228. Identity management module 228 may beconfigured to provide identity services, such as access management andauthorization services in cloud infrastructure system 202. In someembodiments, identity management module 228 may control informationabout participants who utilize cloud infrastructure system 202. Suchinformation can include information that authenticates the identities ofsuch participants and information that describes which actions thoseparticipants are authorized to perform relative to various systemresources (e.g., files, directories, applications, communication ports,memory segments, etc.) Identity management module 228 may also includethe management of descriptive information about each participant andabout how and by whom that descriptive information can be accessed andmodified.

FIG. 3 illustrates one or more functional components of workplaceservices platform 110 in accordance with one embodiment of the presentinvention. In this illustration, workplace services platform 110 of FIG.1 includes workplace services portal 310, employee portal 320, companyportal 330, and vendor portal 340. Each of the components of theworkplace services platform 110 are described in further detail below.

FIG. 4 illustrates one or more functional components of workplaceservices portal 310 in accordance with some embodiments. Workplaceservices portal 310 may include hardware and/or software elements thatenable access to various components of workplace services platform 110.For example, workplace services portal 310 can include a companymanagement module 312 that allows an administrator to manage one or morecompanies that have access to workplace services platform 110. Thecompany management module 312 can allow an administrator to create a newcompany profile and manage the company. The administrator can define thevendors to which the company has access, the goods and/or services towhich employees of the company have access, marketing, or benefitsprograms available to the company, or the like. The company managementmodule 312 can further be accessible to the company as a self-servicefeature allowing an employee of the company, such as the CEO or humanresources specialist, to manage the company's information.

Workplace services portal 310 can include a vendor management module 314that allows an administrator to manage one or more vendors that haveaccess to workplace services platform 110. The vendor management module314 can allow an administrator to create a new vendor profile and managethe vendor. The administrator can define the companies and/or employeesto which the vendor has access, the goods and/or services that thevendor may offer, marketing or benefits programs that the vendor offersto companies, or the like. The vendor management module 314 can furtherbe accessible to each vendor as a self-service feature allowing anemployee of the vendor to manage the vendor's information.

Workplace services portal 310 can include a payments processor module316 that allows payments to be processed via workplace services platform110. The payments processor module 316 can handle payments using avariety of forms by integrating with other payment processors andnetworks. The payments processor module 316 can further provide paymentprocessing statistics and reports on any handled payment.

Workplace services portal 310 can include an order processor module 318that allows orders to be processed via workplace services platform 110.The order processor module 318 can receive orders received fromparticipants and forward the orders to appropriate destinations. Theorder processor module 318 can further provide order statistics andreports on any handled orders.

Workplace services portal 310 can include a review processor module 317that allows reviews to be processed via workplace services platform 110.The review processor module 317 can receive reviews and/or comments fromparticipants and forward the reviews to appropriate destinations. Thereview processor module 317 can further provide moderation and reportson any handled reviews. For example, the review processor module 317 canstore review data in a database.

Workplace services portal 310 can include a customer support module 319that allows participants to receive support via workplace servicesplatform 110. The customer support module 319 can receive requests forsupport and forward the request to appropriate destinations. Forexample, the customer support module 319 may forward one type of requestto a vendor for support, a second type of request to an employer forsupport, a third type of request to an administrator of workplaceservices platform 110, or the like. The customer support module 319 canfurther provide frequently answered questions (FAQs) and other knowledgebases for assisting in handling support requests.

Workplace services portal 310 can also include a service catalogprocessor module 315 that forms a global catalog of goods and/orservices offered via workplace services platform 110. The servicecatalog processor module 315 can receive information describing goodsand/or services and catalog the information according to predeterminedcriteria, such as price, type, class of service, or the like.

FIG. 5 illustrates one or more functional components of employee portal320 in accordance with some embodiments. Employee portal 320 can alsoinclude hardware and/or software elements that enable employees toaccess to various components of workplace services platform 110 viaworkplace services portal 310.

Employee portal 320 can include a profile editor module 322 that allowsan employee to create and manage an employee profile. The profile editormodule 322 can receive employee information directly from an employee orfrom a company representative to create a profile. The profile editormodule 322 can include functionality that enables the employee to viewpersonal information, payment information, order processing and historyinformation, purchase histories, accrued awards and other benefits, orthe like.

Employee portal 320 can include an order manager module 324 that allowsan employee to review a catalog of goods and/or services available tothe employee's company. The order manager module 324 can receive orderinformation and cause the order to be placed using workplace servicesplatform 110. The order manager module 324 can include functionalitythat enables the employee read and write reviews for goods and/orservices available to the employee's company through workplace servicesplatform 110.

Employee portal 320 can include support/notification module 326 thatallows an employee to access, view notifications, and receive supportvia workplace services platform 110.

Employee portal 320 can interface with one or more components of companyportal 330. Company portal 330 includes hardware and/or softwareelements that enable companies to access to various components ofworkplace services platform 110 via workplace services portal 310.

FIG. 6 illustrates one or more functional components of company portal330 in accordance with some embodiments. Company portal 330 can includea manage employees module 332 that allows an employer to manage companyemployees. The manage employees module 332 can create, update, load, andmanage employee profiles and employee information. The manage employeesmodule 332 can include functionality that enables the employer to set upone or more roles, such as user or administrator roles, or participants.The manage employees module 332 can include functionality that enablesthe employer to establish awards and other benefits accessible to theemployees. The manage employees module 332 of company portal 330 caninterface with the profile editor module 322 of employee portal 320.

Company portal 330 can include an order processor module 334 that allowsan employer to manage orders made by employees. The order processormodule 334 can group users' orders if required by a vendor. The orderprocessor module 334 can include functionality that allows employers toregister assets that may be used in conjunction with order processing,such as building locations, drop boxes, item tags, and the like. Theorder processor module 334 can include functionality that enables theemployer to access employee orders. The order processor module 334 ofcompany portal 330 can interface with the order manager module 324 ofemployee portal 320. The order processor module 334 of company portal330 can further interface with the order processor module 318 ofworkplace services portal 310 to service orders made through companyportal 330.

Company portal 330 can include a payments processor module 336 thatallows payments to be processed via workplace services platform 110using instructions from the employer. The payments processor module 336can handle payments using the employer's accounting practices andpaycheck processing. The payments processor module 336 can furthermanage whether an employee is awarded an additional awards and/orbenefits that become available to the employee. The payments processormodule 336 can further provide payment processing statistics and reportson any handled payment. The payments processor module 336 of companyportal 330 can interface with the manage employees module 332 of companyportal 330 to handle payments using employee financial information. Thepayments processor module 336 of company portal 330 can furtherinterface with the payments processor module 316 of workplace servicesportal 310 to facilitate payments made through company portal 330.

Company portal 330 can include a service catalog editor module 338 thataccesses the catalog processor module of workplace services portal 310.The service catalog editor module 338 can include functionality thatenables the employer to pick services from a list of curated servicesfrom licensed and pre-approved vendors. The service catalog editormodule 338 can include functionality that enables the employer tocustomize subsidies for the offered goods and/or services. The servicecatalog editor module 338 can include functionality that enables theemployer the edit and manage the company's custom services catalog. Theservice catalog editor module 338 of company portal 330 can interfacewith the order manager module of employee portal 320.

Company portal 330 can include a customer support and service reviewmodule 333 that enables an employer to manage help with support andmanage reviews. The customer support and service review module 333 canreceive reviews and/or comments from participants and forward thereviews to the review processor module of workplace services portal 310.The customer support and service review module 333 can receive supportrequests from participants and forward the requests to the customersupport module 319 of workplace services portal 310.

Company portal 330 can include a building asset editor module 335 thatenables an employer to manage assets and access. An asset can include aphysical location or item that is to be managed by an employer. Someexamples of assets include parking lots, buildings, rooms, lockers,bins, item tags, or the like. Every building asset for the purpose ofworkplace services can be tagged and identified on a map. Furtherexamples include a Cafeteria, Dry-cleaning/Laundry closet, Car key box,Massage room, etc. Assets or tags can be scanned to indicate an event,such as a food delivery event, a car key pickup or return event, massageis waiting, etc. The building asset editor module 335 can also includefunctionality that manages access to various assets. The building asseteditor module 335 can interface with the order processor module 334 ofcompany portal 330 allowing designated assets to be identified andutilized in conjunction with workplace services being ordered.

Company portal 330 can include a notification processor module 337 thatenables the employer to define notifications based on events. Thenotification processor module 337 can generate notification based on oneor more events being triggered. The notification processor module 337may generate email notifications, SMS text message notification, instantmessaging notification, or the like. The notification processor module337 of company portal 330 can interface with the support/notificationmanager 326 module of employee portal 320.

In some embodiments, company portal 330 can provide a receptionist pagethat allows a receptionist or other office manager to access companyportal 330 as an administrator. The receptionist page can interfacewith, for example, the building asset editor module 335 to allow aparticipant to manage assets and access. The receptionist page caninterface with, for example, the notification processor module 337 toallow a participant to receive and manage notifications that may pertainto other participants. For example, a receptionist may be notified thata food delivery has occurred and that the vendor should be leaving thebuilding.

FIG. 7 illustrates one or more functional components of vendor portal340 in accordance with some embodiments. Vendor portal 340 includeshardware and/or software elements that enable vendors to access tovarious components of workplace services platform 110 via workplaceservices portal 310.

Vendor portal 340 can include a service manager module 342 that allows avendor to manage goods and/or services offered via workplace servicesplatform 110. The service manager module can be used to create, update,load, and manage information about offered goods and/or services. Theservice manager module 342 can include functionality that enables thevendor to set up descriptions, prices, quantities, etc. The servicemanager module 342 of vendor portal 340 can interface with the servicecatalog processor module 315 of workplace services platform 110.

Vendor portal 340 can include an order processor 344 module that allowsa vendor to manage orders made through workplace services platform 110.The order processor module 344 can include functionality that allowsvendors to view orders, schedule orders, and view and/or indicated thestatus of orders. The order processor module 344 of vendor portal 340can interface with the order processor module 346 of workplace servicesplatform 110. The order processor module 344 of company portal 330 canfurther interface with a service provider manager module 346 that allowsvendors to manager their vendor profile.

The service provider manager module 346 can include functionality thatenables a vendor to register as a service provider, schedule and manageorders, and handle reviews or support requests. The service providermanager module 346 of vendor portal 340 can interface with the reviewprocessor module 317 of workplace services platform 110.

Vendor portal 340 can include a payments manager module 348 that allowsvendors to manage payments processed via workplace services platform110. The payments processor module 348 of vendor portal 340 caninterface with the payments processor module 316 of workplace servicesplatform 110 to handle payments.

In some embodiments, vendor portal 340 can provide a service providerpage that allows a service provide or other vendor representative toaccess vendor portal 340. Access may be provided as an administrator oras an employee of the service provider. The service provider page caninterface with, for example, the service provider manager module toallow a participant to manage a vendor profile, order scheduling, orderstatus, etc. The service provider page can interface with, for example,the notification module of company portal 330 to allow a receptionist toreceive information about a vendor that is delivering a goods orservice.

In various embodiments, an employee can receive an invitation (e.g., viaemail or text message) to participate in one or more workplace servicesprograms offered by an employer. In one embodiment, the employee canenroll in the programs by clicking on a link in the invitation. Theemployee can then access an employee portal (e.g., employee portal 320of FIG. 5) to create an account and view and customize goods or servicesoffered in the programs.

FIG. 8A illustrates an exemplary user interface on a mobile device 810that enables an employee to participate in one or more workplaceservices program in accordance with some embodiments. In someembodiments, the mobile device 810 may be any one of client devices 204,206, 208. In the illustrated embodiment, the entry point to the employeeportal for the employee may be a login screen 820 displayed within auser interface on the display 830 of the mobile device 810. On thisscreen, the employee can enter a login username and password.

In some embodiments, an employee can receive an invitation (e.g., viaemail or text message) to participate in one or more workplace servicesprograms offered by an employer. In some embodiments, the employee canenroll in the programs by clicking on a link in the invitation. Theemployee can then access an employee portal (e.g., employee portal 320of FIG. 3) to create an account and view and customize goods or servicesoffered in the programs.

In some embodiments, an employee main page may show an account link andservices available. The services available can include a picture of theservice and description. One or more buttons may be used to accessservice information, to order the service, to view a schedule of thevendor (i.e. when a massage is available), to view related buildingAsset (when Massage room is available), to view potential discounts ifordered together with colleagues, e.g. 3 massages are cheaper than 1 dueto reduced travel overhead, to view service statues (e.g., where is theservice provider (track location based on provider GPS) or estimatedarrival time), to view order history, or to view reviews, etc.

FIG. 8B illustrates an exemplary user interface on a mobile device 810that enables an employee to begin participating in one or more workplaceservices programs in accordance with some embodiments. The userinterface may provide various navigation options to the employee. Forexample, the user interface may provide “start page”, “service catalog”,“my orders”, “profile details”, “help & support”, and “notifications”navigation options for the user. In some embodiments, the navigationoptions may be presented in a sidebar within the user interface that canbe open/closed by the employee.

FIG. 8C illustrates an exemplary user interface on a mobile device 810that enables an employee to interact with one or more workplace servicesin accordance with some embodiments. In the illustrated embodiment,several categories are shown that advertise services that are availableto the employee inside the company. The employee can be provided withinformation, such as a service picture, name, rating, and price.

In some embodiments, the interface can additionally provide additionalelements that allow the employee to search for other services using, forexample, category selections and/or free form search queries. In someembodiments, the interface displays the employer's and the employee'srespective co-payment amounts. In some embodiments, when an employeesearches for services using, for example, the category or free formsearch queries, the interface can display service details utilizing theuser interface shown. In the illustrated embodiment, for a givenservice, the interface can displays the name of the vendor providing theservice, details about the service, the required payment for theservice, and controls that permit the employee to purchase the service,review the service, or the like.

Vendors can create services and group them into a service catalog. FIG.8D illustrates an exemplary user interface on a mobile device 810 thatenables an employee to interact with a service catalog in accordancewith some embodiments. Companies have access to common services catalogand can add them into their custom catalog with customized services(with added subsidies etc.). In some embodiments, employees may haveaccess only to services that are designed by their employer. After auser selects certain a service category, a list of available servicescan be shown. Services can be approved by a company administrator andcustomized regarding prices, assets buildings, access to them, vendorname, brief description and icon, price, available date, etc.

FIG. 8E illustrates an exemplary user interface on a mobile device 810that enables an employee to interact with service details in accordancewith some embodiments. The illustrated embodiment provides service name,vendor name, duration, icon, list of service providers, schedule, priceincluding subsidy, service location and building asset. The rating canbe based on reviews if available.

FIGS. 8F-8G each illustrate an exemplary user interface on a mobiledevice that enables an employee to order a service in according with anembodiment of the present invention. By pressing “Order service,” theuser can see one or more additional fields with date, time, and serviceprovider. The list of fields depends on the service type. User may alsopick a service provider if more than 1 is available for some services.

FIG. 8H illustrates an exemplary user interface on a mobile device thatenables an employee to review service provider information in accordancewith some embodiments. A user can visit the service provider screen toreview personal details, such as name, title, vendor name, age, contactinformation, personal description, insurance, background checking form,and photo. This info can be provided by the vendor using vendor portal340 of FIG. 3.

FIG. 8I illustrates an exemplary user interface on a mobile device thatenables an employee to review employee profile information in accordancewith some embodiments. The screen can consist of basic informationavailable for other users and for the company administrator. This datacan be provided by company portal 330 (FIG. 3). The interface can showcontact info and a list of reviews. Each review can be clickable andlead to a review screen.

FIGS. 8J-8L each illustrate an exemplary user interface on a mobiledevice that enables an employee to review a service in accordance withsome embodiments. The review screen shows a service's information, suchas title, duration, description, icon, old price, price with discountand subsidy percentages. The interview can show how other employeesreviewed the service as well. In some embodiments, reviews may berestricted to inside one company. Each review can contains a textdescription, rating from 1-5 stars, person, date, etc. After a review isfinished, the review can go to company portal 330 (FIG. 3) for approval.

FIG. 9A illustrates an exemplary user interface on a mobile device 810that enables an employee to view a vendor's profile information inaccordance with some embodiments. The vendor screen can show contactinformation, description, image, and list of services, available foremployee.

FIGS. 9B-9C each illustrate an exemplary user interface on a mobiledevice 810 that enables a vendor to manage an order in accordance withsome embodiments. The orders screen can show a history and pendingservices. By tapping on each order, a service details screens may appearwith the possibility to cancel selected service.

FIG. 9D illustrates an exemplary user interface on a mobile device thatenables a vendor to manager profile information in accordance with someembodiments. The employee may be presented with an opportunity to editprofile details: password user picture. The page can contain orderhistory and pending orders, information that is public and can be seenby other employees, such as name, position, department, company, phone,email, location, picture, and reviews. Other info may be private and canbe accessed by employee or Office manager.

FIGS. 10A-10C each illustrate an exemplary user interface on a mobiledevice that enables support requests and management in accordance withsome embodiments. A user is able to ask for support regarding anyquestion. Some examples of types of requests are, reporting an issue orasking a question. Support issues can be assigned a priority, such aslow, normal, high. In some embodiments, after a user submits a request,the request can be forwarded to company portal 430 for further approval.

Users may also be able to view and post reviews of the vendor and/orservice offered by the vendor. For example, a user may post a review fora massage offered by vendor ABCD.

FIG. 11 illustrates an exemplary user interface on a mobile device 810that enables notification management in accordance with someembodiments. The notification screen can contain many types ofnotifications that a user can receive, such as order approval, preparingfor a service notification, vendor en route, service completed, etc.Notifications can also be sent via email, SMS, phone call, etc.

In some embodiments, workplace services platform 110 generates aboarding pass displaying a service provider's credentials. On entry,credentials are downloaded to an employer computer, such as areceptionist computer. Verification of the boarding pass can include,for example, a green indicator indicative of allow entry, a yellowindicator indicative of a check with employee/office manager for access,and a red indicator indicative of a deny entry event. The boarding passcan indicate which employee(s) is requesting service, asset locationinvolved in service/map, time allowed on site, and other provisioning.

FIG. 12 is a flowchart of method 1200 for generating a boarding pass inaccordance with some embodiments. Implementations of or processing inmethod 1200 depicted in FIG. 12 may be performed by software (e.g.,instructions or code modules) when executed by a central processing unit(CPU or processor) of a logic machine, such as a computer system orinformation processing device, by hardware components of an electronicdevice or application-specific integrated circuits, or by combinationsof software and hardware elements. The method 1200 depicted in FIG. 12begins at step 1210.

In step 1210, order information is received. The order information canbe received from an employee device connected to the workplace servicesplatform 110. The order information can include information describingthe employee ordering a good and/or service, a description of the goodor service, payment information, or the like. In some embodiments, theinformation is normalized to remove financial or personal information.

In step 1220, after the order information is received, boarding passinformation may be gathered from one or more sources using the receivedorder information. As the received order information may not include allinformation required to generate a suitable boarding pass, workplaceservices platform 110 can integrate information from various databasesto generate a boarding pass. For example, the order information may beused to determine employee information, employer information, good orservice information, vendor information, or the like. The informationcan be gathered from other sources and combined into the board passallowing the boarding pass to be utilized as a single source ofverification and instruction for all participants.

In step 1230, after the boarding pass information is gathered, aboarding pass is generated. The boarding pass can include human readableinformation or machine-readable information. The boarding pass caninclude unencrypted or encrypted information. In some embodiments, theboarding pass identifies the vendor providing the service, the serviceto be provided, the employee requesting the service, a location approvedfor the service, etc. The boarding pass may further include one or morerestrictions, notifications, warnings, or the like to the vendor,employee, or employer.

In step 1240, after the boarding pass is generated, the boarding passmay be communicated to the vendor. This allows the vendor (or vendor'semployee) to utilize the boarding pass to deliver a good or perform aservice. In step 1250, after the boarding pass is communicated thevendor, boarding pass information may be communicated to the employeeand/or employer. This may allow the employee and/or employer to furtherverify the vendor when the boarding pass is presented for inspection.

FIG. 13 is a block diagram illustrating how a pass generator module 1300generates a boarding pass according to some embodiments. In thisexample, pass generator module 1300 may collect information from orderdatabase 1310, employer database 1320, employee database 1330, andvendor database 1340 in order to generate pass 1350.

Pass 1350 can include one or more features or elements that identify thevendor, the service, the employer, the employee, or the like. Pass 1350can be communicated to a mobile device allowing the pass to be utilizedby a vendor's designated employee. For example, pass 1350 is a boardingpass for Julie Green from Purple Tie to provide services at LinkedIn forMay 18, 2015 between 1:00 PM and 3:15 PM.

In some embodiments, a vendor can receive a map of asset location, suchas an employee's desk or office, massage room, cafeteria, etc. Thevendor can “self-navigate” to asset location without agreeter/admin/escort. The vendor can be tracked on site by indoornavigation technology, such as Magnetic, Wi-Fi, Bluetooth beacons. Thenavigation map may be included with or separately from a boarding passdescribed above.

In some embodiments, a building asset for the purpose of workplaceservices can be tagged and identified on a map. Some examples of assetsare Cafeteria, Dry-cleaning/Laundry closet, Car key box, Massage room,etc. When a vendor enters the building (and after scanning at the frontdesk) the employee may receive a first notification of service arrival.When a vendor enters the asset area, the employee may receive andadditional notification. Vendors may scan the asset or tag to indicate,for example, a laundry pickup, delivery event, food delivery event, carkey pickup or return event, massage is waiting, etc.

Embodiments described herein allow for the management and supervisionoverhead of vendors and service providers obtaining access to premises.Vendors are allowed to enter the building with a “Mobile Boarding Pass”concept. The following examples provide further illustration.

In a first case, a receptionist in the lobby of an employer building mayscan a boarding pass and allow a vendor into the building based on aGreen/Yellow/Red light displayed on an employer computer or othercompatible device.

In a second case, a main lobby and remote floor or building may beequipped with key card access. A vendor may check out from thereceptionist of the building a “Guest” key card that may allow thevendor access to the remote location. After the vendor completes theservice, the vendor may return the key card to receptionist.

In a third case, no receptionist may be present at the employerlocation/building. However, the building may be equipped with a “smartlock” type system—that can read barcode, NFC, etc. and grant temporaryaccess provisions. The workplace services platform 110 may message theemployee via the app to grant entry to the vendor, or the employee maybe notified automatically based on proximity of the asset scan (e.g., atthe door).

FIG. 14 is a flowchart of method 1400 for generating notifications inaccordance with one embodiment of the present invention. Implementationsof the processing in method 1400 depicted in FIG. 14 may be performed bysoftware (e.g., instructions or code modules) when executed by a centralprocessing unit (CPU or processor) of a logic machine, such as acomputer system or information processing device, by hardware componentsof an electronic device or application-specific integrated circuits, orby combinations of software and hardware elements. Method 1400 depictedin FIG. 14 begins in step 1410.

In step 1410, order information is loaded into a mobile application of amobile device. The order information can include information describingthe employee ordering a good and/or service, a description of the goodor service, payment information, or the like. In some embodiments, theinformation is normalized to remove financial or personal information.

In step 1420, after order information is loaded into the mobileapplication, an asset is scanned. An asset may be scanned by, forexample, a mobile device. For example, a vendor may use his/her mobiledevice scan an asset.

In step 1430, after an asset is scanned, one or more notifications aregenerated. The notifications can include textual or graphicalnotifications.

In step 1440, after the asset is scanned, the one or more notificationsare communicated to one or more subscribers. The one or more subscribersmay include one or more employees. The notifications may be displayed ona mobile device belonging to, for example, an employee. Upon receivingthe notification, the one or more employees may be made aware that the aservice is available or completed, or that an asset has been scanned.

In some embodiments, a vendor's available time slots may be visible toan employee. For example, asset available time slots may be visible tothe employee, e.g., it takes an available employee, available therapist,and a massage room to schedule a massage. Time slots may be marked as“booked on site” or “booked off site.” Special discounts may apply if anemployee is going to book a time slot contiguous with an already bookedon site time slot, as this may improve travel efficiency for the vendor.Travel time can be factored between on-site and off-site slots. Evenmore accurate time management can be accomplished by integrating withGPS applications for traffic allotment. Additionally, special discountscan apply if more employees join a group session.

FIG. 15 is a screen shot of dynamically scheduling an event inaccordance with some embodiments. An event can be a vendor providedservice, for example. A schedule 1510 is shown illustrating days of theweek and timeslots where a vendor service can be scheduled. In someembodiments, a flexible cancellation policy and enforcement process maybe provided. For example, 24 hours to cancel for full refund, ifcancelled less than 24 Hrs, employee (or company) pays, etc. In someembodiments, the cancelled time slot can be auctioned at a discount. Forexample, 50% if booked within 12 hours, 25% if booked within 6 hours,10% if booked within 2 hours. The portion paid by the new slot holdermay (or may not) be credited to original slot holder (e.g., employee).

A company/employer can decide on a per service bases if there is anysubsidy contribution, such as using a points (dollars) system. Thecompany/employer may decide to 100% pay for a massage, but only once permonth. The company/employer may decide that food after 7 PM is free. Thecompany/employer may decide that car services are not subsidized. If theemployee takes a taxi/Uber to train station after 9 PM it may be free,etc. Full control per service, per event, per time slot, per frequency,limits, etc. may be provided Simple user interface to controlsubsidy-table format with options. Company can also issue awards tocertain employees to be attributed to services. For example, projectcompletion is 100 award (dollars) can be used for services.

In some embodiments, an employee can pay for service with credit card.The employee can request that services will be paid from payrolldeduction. Company points and awards may be visible in an employeeaccount (e.g., subsidies) on the workplace services platform. In someembodiments, the company/employer can manage an employee/companyallocation of payment.

For example, some services may include on site delivery and pickup. Inanother example, the workplace services platform may provide for onlineordering and scheduling. In another example, the workplace servicesplatform may provide for automated billing. In another example, theworkplace services platform may provide for a service where employeelaundry can be dropped off using a tagged asset location. In anotherexample, the workplace services platform may provide for secure accessto a locker by a bonded/insured service provider. In another example,the workplace services platform may provide for automatically notifyingan employee of pickup/delivery of an asset or package.

In another example, the workplace services platform may provide forautomated scheduling of a massage by a certified massage provider. Inanother example, the workplace services platform may provide for secureaccess to a building (for a vendor) whereby an employee may be notifiedupon the vendor's arrival.

FIG. 16 depicts a simplified diagram of approval workflow 1600 inaccordance with some embodiments. In this example, in block 1610, amanager of the workplace services platform 110 may register a vendor. Insome embodiments, the workplace services platform 110 can allow a vendorto self-register with the platform. This may allow workplace servicesplatform 110 to provide a list of verified vendors to employers usingthe system. For example, employers no longer have to vet each individualvendor but rather can select from a list of prequalified vendorsprovided by the workplace services platform 110.

In block 1620, after the vendor is registered, a registered vendor maycreate one or more services with the workplace services platform 110.For example, the vendor may login to the vendor portal on the workplaceservices platform 110 and create the one or more services.

In block 1630, after the vendor creates one or more services with theworkplace services platform 110, a manager of the workplace servicesplatform 110 may review the services created by the vendor flow fordeployment to employers. If a vendor's service is approved, the servicecan be included in a global catalog of services. If a vendor's serviceis rejected, the vendor can review the service to determine whatcriteria with respect to workplace services platform 110 elicited therejection.

In block 1640, after a manager of the workplace services platform 110reviews the services, a manager of the employer may now reviews theservices created by the vendor flow for deployment to employees. If avendor's service is approved, the service can be included in a catalogof services offered by the employer to employees in block 1650. If avendor's service is rejected, the vendor can review the service todetermine what criteria with respect to the employer elicited therejection. As illustrated, communication between participants may occurusing in-app chat and notifications during approval workflow 1600.

The embodiments described above may also be useful for a number ofemployee car/vehicle related services that can be performed at anemployer worksite.

In one example, an employee can drop off his/her car keys can be left atthe front desk with a key tag and the key storage box will be tagged asan “asset.” The employee may then, via the system described above, ordercar related service such as, but not limited to, a car wash, oil change,etc. At a time just prior to performing the requested service, thevendor may check in at the front desk of the employer worksite. Thevendor may check in with the box asset by scanning his/her mobile devicewith a device present at the employer worksite and integrated with theworkplace services system. Once the vendor checks in with by scanningwith the device and picks up the employee's key(s) from the box, thismay signify the start of the service. Upon performing and completing thevehicle related service, the vendor may return the employee's key to thebox and scan his/her mobile device with the employer located deviceagain, and this may signify that the service has ended. At a later pointin time, the bill for the car/vehicle related services rendered may beviewed by the employee via the employee portal or may be sent to theemployee's mobile device.

For example, an employee may schedule a car wash of his/her through theemployee portal. On the morning of the day of the scheduled car wash,the employee may drop off his/her car keys in the box at the receptiondesk of the employer's worksite. The key may be scanned in by either theemployee himself or the receptionist. The scanned key may be designatedas an asset. When the service provider or vendor arrives at the employerworksite, he/she may pick up the key from the box and scan it withhis/her mobile device. Alternatively, the receptionist may scan the keypick up action prior to giving the key to the service provider orvendor. The employee may receive a notification that the vendor is onsite and the car wash for his/her car is about to begin. Upon completionof the car wash, the vendor or service provider may return the key tothe box or hand it to the receptionist. The vendor or service provider(or receptionist) may scan the key prior to returning the key to thebox. The employee may receive a notification on his/her mobile device orvia the employee portal that the car wash is complete, and at a laterpoint in time may also receive the bill or receipt for the renderedservice.

The concept above can also be extended to package delivery to anemployee's vehicle. Online shopping has become increasingly more popularin recent years. Some people do a majority of their shopping online.Some people elect to have their online purchases delivered to theirhomes. However, in some cases, delivery to the home is not convenientand/or is risky. For example, a delivery person may not have accessbehind a closed gate, may require someone present for a signature, orpackages left at the door can easily be stolen by thieves. As a result,many people prefer to have their online purchases delivered to theirwork/office.

When packages are delivered to an individual's work/office, they aretypically left in the lobby with the reception or in the mailroom.However, if many employees elect to have their online purchasesdelivered to their work/office, the packages can easily pile up at thereception desk or mailroom. Further, security and theft issues can alsoarise due to the vast number of packages. The employer also wastesresources by having to deliver personal packages to employees or callingemployees to pick up their packages. Further, after an employee picks upa package, he/she typically has to carry the package to his/her car atsome point. Logistically, delivery of packages at the workplace causesmany issues for the employer.

One possible solution is to have the delivery person deliver packagesintended for the employee directly to the person's car. However, thetraditional method of accomplishing this would require that the employeebe paged when the delivery person arrives to bring the key to thedelivery person and provide the delivery person with the location of thecar. The delivery person must then return the key to the employee afterdelivering the package to the car. Additionally, some concerns arisesuch as whether the identity of the delivery person is legitimate andwhether it is safe to provide the delivery person with the keys.

As mentioned above, the platform provides car related services foremployees where the employee's key is associated with a personal tagrelated to the platform. For example, in FIG. 17A, a personal tag isassociated with an employee's key. The employee can designate thelocation of their car in the parking lot via the platform. The employeemay leave his/her key along with the personal tag at the receptionist orfront desk if, for example, the employee is expecting a delivery thatday. The employee or receptionist may scan the key upon drop off (e.g.,a first scanning of the asset/key).

When the delivery person arrives with the employee's package, thedelivery person may access an application on his/her mobile device thatallows for the personal tag associated with the employee's key to bescanned/read (e.g., a second scanning of the asset/key). Upon scanningthe key, the receptionist may be notified that the delivery person is anauthorized person with the platform. The notification may take the formof a indicator light, where green represents approved and red representsnot approved. The “boarding pass”, mentioned above may show the locationof the employee's car to the delivery person. For example, the boardingpass in FIG. 17B indicates the employee's name, parking location, date,time in, time out, etc. Further, a map of the employer's campus andprecise location of the parking spot may be displayed to the deliveryperson via the mobile application. For example, FIG. 17C shows a map ofthe employer's campus and precise location of the employee's parkingspot within a mobile application accessible by the delivery person. Thedelivery person may then deliver the employee's package to theemployee's car, use the keys to open the trunk, and place the employee'spackage in the trunk of the car. The delivery person may then return thekeys along with the associated personal tag to the receptionist, andscan the key using the mobile application to indicate to the platformthat the package has been delivered and the keys have been return (e.g.,a third scanning of the key). At the end of the day, the employee maypick up the key from box at reception and it may be scanned out byeither the employee or the receptionist (e.g., fourth scanning of thekey). The platform may receive an indication that the key is now back inthe employee's possession.

FIG. 18 depicts a simplified diagram of a distributed system 1800 forimplementing some embodiments. In the illustrated embodiment,distributed system 1800 includes one or more client computing devices1802, 1804, 1806, and 1808, which are configured to execute and operatea client application such as a web browser, proprietary client (e.g.,Oracle Forms), or the like over one or more network(s) 1810. Server 812may be communicatively coupled with remote client computing devices1802, 1804, 1806, and 1808 via network 1810.

In various embodiments, server 1812 may be adapted to run one or moreservices or software applications provided by one or more of thecomponents of the system. In some embodiments, these services may beoffered as web-based or cloud services or under a Software as a Service(SaaS) model to the users of client computing devices 1802, 1804, 1806,and/or 1808. Users operating client computing devices 1802, 1804, 1806,and/or 1808 may in turn utilize one or more client applications tointeract with server 1812 to utilize the services provided by thesecomponents.

In the configuration depicted in the figure, the software components1818, 1820 and 1822 of system 1800 are shown as being implemented onserver 1812. In other embodiments, one or more of the components ofsystem 1800 and/or the services provided by these components may also beimplemented by one or more of the client computing devices 1802, 1804,1806, and/or 1808. Users operating the client computing devices may thenutilize one or more client applications to use the services provided bythese components. These components may be implemented in hardware,firmware, software, or combinations thereof. It should be appreciatedthat various different system configurations are possible, which may bedifferent from distributed system 1800. The embodiment shown in thefigure is thus one example of a distributed system for implementing anembodiment system and is not intended to be limiting.

Client computing devices 1802, 1804, 1806, and/or 1808 may be portablehandheld devices (e.g., an iPhone®, cellular telephone, an iPad®,computing tablet, a personal digital assistant (PDA)) or wearabledevices (e.g., a Google Glass® head mounted display), running softwaresuch as Microsoft Windows Mobile®, and/or a variety of mobile operatingsystems such as iOS, Windows Phone, Android, BlackBerry 10, Palm OS, andthe like, and being Internet, e-mail, short message service (SMS),Blackberry®, or other communication protocol enabled. The clientcomputing devices can be general purpose personal computers including,by way of example, personal computers and/or laptop computers runningvarious versions of Microsoft Windows®, Apple Macintosh®, and/or Linuxoperating systems. The client computing devices can be workstationcomputers running any of a variety of commercially-available UNIX® orUNIX-like operating systems, including without limitation the variety ofGNU/Linux operating systems, such as for example, Google Chrome OS.Alternatively, or in addition, client computing devices 1802, 1804,1806, and 1808 may be any other electronic device, such as a thin-clientcomputer, an Internet-enabled gaming system (e.g., a Microsoft Xboxgaming console with or without a Kinect® gesture input device), and/or apersonal messaging device, capable of communicating over network(s)1810.

Although exemplary distributed system 1800 is shown with four clientcomputing devices, any number of client computing devices may besupported. Other devices, such as devices with sensors, etc., mayinteract with server 1812.

Network(s) 1810 in distributed system 1800 may be any type of networkfamiliar to those skilled in the art that can support datacommunications using any of a variety of commercially-availableprotocols, including without limitation TCP/IP (transmission controlprotocol/Internet protocol), SNA (systems network architecture), IPX(Internet packet exchange), AppleTalk, and the like. Merely by way ofexample, network(s) 1810 can be a local area network (LAN), such as onebased on Ethernet, Token-Ring and/or the like. Network(s) 1810 can be awide-area network and the Internet. It can include a virtual network,including without limitation a virtual private network (VPN), anintranet, an extranet, a public switched telephone network (PSTN), aninfra-red network, a wireless network (e.g., a network operating underany of the Institute of Electrical and Electronics (IEEE) 802.11 suiteof protocols, Bluetooth®, and/or any other wireless protocol); and/orany combination of these and/or other networks.

Server 1812 may be composed of one or more general purpose computers,specialized server computers (including, by way of example, PC (personalcomputer) servers, UNIX® servers, mid-range servers, mainframecomputers, rack-mounted servers, etc.), server farms, server clusters,or any other appropriate arrangement and/or combination. In variousembodiments, server 1812 may be adapted to run one or more services orsoftware applications described in the foregoing disclosure. Forexample, server 1812 may correspond to a server for performingprocessing described above according to an embodiment of the presentdisclosure.

Server 1812 may run an operating system including any of those discussedabove, as well as any commercially available server operating system.Server 1812 may also run any of a variety of additional serverapplications and/or mid-tier applications, including HTTP (hypertexttransport protocol) servers, FTP (file transfer protocol) servers, CGI(common gateway interface) servers, JAVA® servers, database servers, andthe like. Exemplary database servers include without limitation thosecommercially available from Oracle, Microsoft, Sybase, IBM(International Business Machines), and the like.

In some implementations, server 1812 may include one or moreapplications to analyze and consolidate data feeds and/or event updatesreceived from users of client computing devices 1802, 1804, 1806, and1808. As an example, data feeds and/or event updates may include, butare not limited to, Twitter® feeds, Facebook® updates or real-timeupdates received from one or more third party information sources andcontinuous data streams, which may include real-time events related tosensor data applications, financial tickers, network performancemeasuring tools (e.g., network monitoring and traffic managementapplications), clickstream analysis tools, automobile trafficmonitoring, and the like. Server 1812 may also include one or moreapplications to display the data feeds and/or real-time events via oneor more display devices of client computing devices 1802, 1804, 1806,and 1808.

Distributed system 1800 may also include one or more databases 1814 and1816. Databases 1814 and 1816 may reside in a variety of locations. Byway of example, one or more of databases 1814 and 1816 may reside on anon-transitory storage medium local to (and/or resident in) server 1812.Alternatively, databases 1814 and 1816 may be remote from server 1812and in communication with server 1812 via a network-based or dedicatedconnection. In one set of embodiments, databases 1814 and 1816 mayreside in a storage-area network (SAN). Similarly, any necessary filesfor performing the functions attributed to server 1812 may be storedlocally on server 1812 and/or remotely, as appropriate. In one set ofembodiments, databases 1814 and 1816 may include relational databases,such as databases provided by Oracle, that are adapted to store, update,and retrieve data in response to SQL-formatted commands.

FIG. 19 illustrates an exemplary computer system 1900, in which variousembodiments of the present invention may be implemented. The computersystem 1900 may be used to implement any of the computer systemsdescribed above. As shown in the figure, computer system 1900 includes aprocessing unit 1904 that communicates with a number of peripheralsubsystems via a bus subsystem 1902. These peripheral subsystems mayinclude a processing acceleration unit 1906, an I/O subsystem 1908, astorage subsystem 1918, and a communications subsystem 1924. Storagesubsystem 1918 includes tangible computer-readable storage media 1922and a system memory 1910.

Bus subsystem 1902 provides a mechanism for letting the variouscomponents and subsystems of computer system 1900 communicate with eachother as intended. Although bus subsystem 1902 is shown schematically asa single bus, alternative embodiments of the bus subsystem may utilizemultiple buses. Bus subsystem 1902 may be any of several types of busstructures including a memory bus or memory controller, a peripheralbus, and a local bus using any of a variety of bus architectures. Forexample, such architectures may include an Industry StandardArchitecture (ISA) bus, Micro Channel Architecture (MCA) bus, EnhancedISA (EISA) bus, Video Electronics Standards Association (VESA) localbus, and Peripheral Component Interconnect (PCI) bus, which can beimplemented as a Mezzanine bus manufactured to the IEEE P1386.1standard.

Processing unit 1904, which can be implemented as one or more integratedcircuits (e.g., a conventional microprocessor or microcontroller),controls the operation of computer system 1900. One or more processorsmay be included in processing unit 1904. These processors may includesingle core or multicore processors. In certain embodiments, processingunit 1904 may be implemented as one or more independent processing units1932 and/or 1934 with single or multicore processors included in eachprocessing unit. In other embodiments, processing unit 1904 may also beimplemented as a quad-core processing unit formed by integrating twodual-core processors into a single chip.

In various embodiments, processing unit 1904 can execute a variety ofprograms in response to program code and can maintain multipleconcurrently executing programs or processes. At any given time, some orall of the program code to be executed can be resident in processor(s)1904 and/or in storage subsystem 1918. Through suitable programming,processor(s) 1904 can provide various functionalities described above.Computer system 1900 may additionally include a processing accelerationunit 1906, which can include a digital signal processor (DSP), aspecial-purpose processor, and/or the like.

I/O subsystem 1908 may include user interface input devices and userinterface output devices. User interface input devices may include akeyboard, pointing devices such as a mouse or trackball, a touchpad ortouch screen incorporated into a display, a scroll wheel, a click wheel,a dial, a button, a switch, a keypad, audio input devices with voicecommand recognition systems, microphones, and other types of inputdevices. User interface input devices may include, for example, motionsensing and/or gesture recognition devices such as the Microsoft Kinect®motion sensor that enables users to control and interact with an inputdevice, such as the Microsoft Xbox® 360 game controller, through anatural user interface using gestures and spoken commands. Userinterface input devices may also include eye gesture recognition devicessuch as the Google Glass® blink detector that detects eye activity(e.g., ‘blinking’ while taking pictures and/or making a menu selection)from users and transforms the eye gestures as input into an input device(e.g., Google Glass®). Additionally, user interface input devices mayinclude voice recognition sensing devices that enable users to interactwith voice recognition systems (e.g., Siri® navigator), through voicecommands.

User interface input devices may also include, without limitation, threedimensional (3D) mice, joysticks or pointing sticks, gamepads andgraphic tablets, and audio/visual devices such as speakers, digitalcameras, digital camcorders, portable media players, webcams, imagescanners, fingerprint scanners, barcode reader 3D scanners, 3D printers,laser rangefinders, and eye gaze tracking devices. Additionally, userinterface input devices may include, for example, medical imaging inputdevices such as computed tomography, magnetic resonance imaging,position emission tomography, medical ultrasonography devices. Userinterface input devices may also include, for example, audio inputdevices such as MIDI keyboards, digital musical instruments and thelike.

User interface output devices may include a display subsystem, indicatorlights, or non-visual displays such as audio output devices, etc. Thedisplay subsystem may be a cathode ray tube (CRT), a flat-panel device,such as that using a liquid crystal display (LCD) or plasma display, aprojection device, a touch screen, and the like. In general, use of theterm “output device” is intended to include all possible types ofdevices and mechanisms for outputting information from computer system1800 to a user or other computer. For example, user interface outputdevices may include, without limitation, a variety of display devicesthat visually convey text, graphics and audio/video information such asmonitors, printers, speakers, headphones, automotive navigation systems,plotters, voice output devices, and modems.

Computer system 1900 may comprise a storage subsystem 1918 thatcomprises software elements, shown as being currently located within asystem memory 1910. System memory 1910 may store program instructionsthat are loadable and executable on processing unit 1904, as well asdata generated during the execution of these programs.

Depending on the configuration and type of computer system 1900, systemmemory 1910 may be volatile (such as random access memory (RAM)) and/ornon-volatile (such as read-only memory (ROM), flash memory, etc.) TheRAM typically contains data and/or program modules that are immediatelyaccessible to and/or presently being operated and executed by processingunit 1904. In some implementations, system memory 1910 may includemultiple different types of memory, such as static random access memory(SRAM) or dynamic random access memory (DRAM). In some implementations,a basic input/output system (BIOS), containing the basic routines thathelp to transfer information between elements within computer system1900, such as during start-up, may typically be stored in the ROM. Byway of example, and not limitation, system memory 1910 also illustratesapplication programs 1912, which may include client applications, Webbrowsers, mid-tier applications, relational database management systems(RDBMS), etc., program data 1914, and an operating system 1916. By wayof example, operating system 1916 may include various versions ofMicrosoft Windows®, Apple Macintosh®, and/or Linux operating systems, avariety of commercially-available UNIX® or UNIX-like operating systems(including without limitation the variety of GNU/Linux operatingsystems, the Google Chrome® OS, and the like) and/or mobile operatingsystems such as iOS, Windows® Phone, Android® OS, BlackBerry® 19 OS, andPalm® OS operating systems.

Storage subsystem 1918 may also provide a tangible computer-readablestorage medium for storing the basic programming and data constructsthat provide the functionality of some embodiments. Software (programs,code modules, instructions) that when executed by a processor providethe functionality described above may be stored in storage subsystem1918. These software modules or instructions may be executed byprocessing unit 1904. Storage subsystem 1918 may also provide arepository for storing data used in accordance with the presentinvention.

Storage subsystem 1918 may also include a computer-readable storagemedia reader 1920 that can further be connected to computer-readablestorage media 1922. Together and, optionally, in combination with systemmemory 1910, computer-readable storage media 1922 may comprehensivelyrepresent remote, local, fixed, and/or removable storage devices plusstorage media for temporarily and/or more permanently containing,storing, transmitting, and retrieving computer-readable information.

Computer-readable storage media 1922 containing code, or portions ofcode, can also include any appropriate media known or used in the art,including storage media and communication media, such as but not limitedto, volatile and non-volatile, removable and non-removable mediaimplemented in any method or technology for storage and/or transmissionof information. This can include tangible computer-readable storagemedia such as RAM, ROM, electronically erasable programmable ROM(EEPROM), flash memory or other memory technology, CD-ROM, digitalversatile disk (DVD), or other optical storage, magnetic cassettes,magnetic tape, magnetic disk storage or other magnetic storage devices,or other tangible computer readable media. This can also includenontangible computer-readable media, such as data signals, datatransmissions, or any other medium which can be used to transmit thedesired information and which can be accessed by computer system 1900.

By way of example, computer-readable storage media 1922 may include ahard disk drive that reads from or writes to non-removable, nonvolatilemagnetic media, a magnetic disk drive that reads from or writes to aremovable, nonvolatile magnetic disk, and an optical disk drive thatreads from or writes to a removable, nonvolatile optical disk such as aCD ROM, DVD, and Blu-Ray® disk, or other optical media.Computer-readable storage media 1822 may include, but is not limited to,Zip® drives, flash memory cards, universal serial bus (USB) flashdrives, secure digital (SD) cards, DVD disks, digital video tape, andthe like. Computer-readable storage media 1922 may also include,solid-state drives (SSD) based on non-volatile memory such asflash-memory based SSDs, enterprise flash drives, solid state ROM, andthe like, SSDs based on volatile memory such as solid state RAM, dynamicRAM, static RAM, DRAM-based SSDs, magnetoresistive RAM (MRAM) SSDs, andhybrid SSDs that use a combination of DRAM and flash memory based SSDs.The disk drives and their associated computer-readable media may providenon-volatile storage of computer-readable instructions, data structures,program modules, and other data for computer system 1900.

Communications subsystem 1924 provides an interface to other computersystems and networks. Communications subsystem 1924 serves as aninterface for receiving data from and transmitting data to other systemsfrom computer system 1900. For example, communications subsystem 1924may enable computer system 1900 to connect to one or more devices viathe Internet. In some embodiments communications subsystem 1924 caninclude radio frequency (RF) transceiver components for accessingwireless voice and/or data networks (e.g., using cellular telephonetechnology, advanced data network technology, such as 3G, 4G or EDGE(enhanced data rates for global evolution), WiFi (IEEE 802.11 familystandards, or other mobile communication technologies, or anycombination thereof), global positioning system (GPS) receivercomponents, and/or other components. In some embodiments communicationssubsystem 1924 can provide wired network connectivity (e.g., Ethernet)in addition to or instead of a wireless interface.

In some embodiments, communications subsystem 1924 may also receiveinput communication in the form of structured and/or unstructured datafeeds 1926, event streams 1928, event updates 1930, and the like onbehalf of one or more users who may use computer system 1900.

By way of example, communications subsystem 1924 may be configured toreceive data feeds 1926 in real-time from users of social networksand/or other communication services such as Twitter® feeds, Facebook®updates, web feeds such as Rich Site Summary (RSS) feeds, and/orreal-time updates from one or more third party information sources.

Additionally, communications subsystem 1924 may also be configured toreceive data in the form of continuous data streams, which may includeevent streams 1928 of real-time events and/or event updates 1930, thatmay be continuous or unbounded in nature with no explicit end. Examplesof applications that generate continuous data may include, for example,sensor data applications, financial tickers, network performancemeasuring tools (e.g. network monitoring and traffic managementapplications), clickstream analysis tools, automobile trafficmonitoring, and the like.

Communications subsystem 1924 may also be configured to output thestructured and/or unstructured data feeds 1926, event streams 1928,event updates 1930, and the like to one or more databases that may be incommunication with one or more streaming data source computers coupledto computer system 1900.

Computer system 1900 can be one of various types, including a handheldportable device (e.g., an iPhone® cellular phone, an iPad® computingtablet, a PDA), a wearable device (e.g., a Google Glass® head mounteddisplay), a PC, a workstation, a mainframe, a kiosk, a server rack, orany other data processing system.

Components of computer system 1900 can be used to implement any of thecomponents or modules described herein. For example, computer system1900 can be used to implement the components or modules of the workplaceservices portal 310 in FIG. 3.

Due to the ever-changing nature of computers and networks, thedescription of computer system 1900 depicted in the figure is intendedonly as a specific example. Many other configurations having more orfewer components than the system depicted in the figure are possible.For example, customized hardware might also be used and/or particularelements might be implemented in hardware, firmware, software (includingapplets), or a combination. Further, connection to other computingdevices, such as network input/output devices, may be employed. Based onthe disclosure and teachings provided herein, a person of ordinary skillin the art will appreciate other ways and/or methods to implement thevarious embodiments.

In the foregoing specification, aspects of the invention are describedwith reference to specific embodiments thereof, but those skilled in theart will recognize that the invention is not limited thereto. Variousfeatures and aspects of the above-described invention may be usedindividually or jointly. Further, embodiments can be utilized in anynumber of environments and applications beyond those described hereinwithout departing from the broader spirit and scope of thespecification. The specification and drawings are, accordingly, to beregarded as illustrative rather than restrictive.

What is claimed is:
 1. A method for managing vendor services provided atan employer service location, comprising: receiving, at the servercomputer, an order for a provisioned item or service from an employeeand communicating the received order to a vendor; gathering, by theserver computer, information about a vendor and an employer of theemployee based at least in part on information associated with thereceived order, the vendor capable of providing the item or service atthe employer service location, wherein the employer location isassociated with the employee and the item or service; generating, by theserver computer, data based at least in part on the informationassociated with the received order and the gathered information aboutthe vendor and the employer; and transmitting, by the server computer,the generated data to a mobile device associated with the vendor,wherein the generated data enables a user of the mobile device to beauthenticated to deliver or perform the provisioned item or service. 2.The method of claim 1, wherein the gathered information about the vendorand the employer is gathered from a plurality of databases.
 3. Themethod of claim 1, wherein the generated data comprises a quick response(QR) code.
 4. The method of claim 1, wherein the generated datacomprises encrypted data.
 5. The method of claim 1, further comprisingtransmitting the gathered information about the vendor to a mobiledevice associated with the employee.
 6. The method of claim 1, whereinthe generated data enables the user of the mobile device to beauthenticated to delivery or perform the provisioned item or servicewithin a specified timeslot.
 7. The method of claim 1, furthercomprising: in response to receiving the order for the item or service,generating a map of the employer location; and transmitting, by theserver computer and to the mobile device associated with the vendor, thegenerated map of the employer location.
 8. The method of claim 1,wherein access to the one or more locations within the employer locationis granted based at least in part on the generated data.
 9. The methodof claim 1, wherein the generated data is scanned at the employerlocation, and wherein scanning the generated data at the employerlocation begins delivery or performance of the provisioned item orservice.
 10. The method of claim 1, wherein the information about thevendor and the employer of the employee is stored within one moredatabases.
 11. A server computer for managing vendor services providedat a workplace, comprising: a processor; and a computer readable mediumcoupled the processor, the computer readable medium comprising code,executable by the processor, for implementing a method comprising:receiving, at the server computer, an order for a provisioned item orservice from an employee and communicating the received order to avendor; gathering information about a vendor and an employer of theemployee based at least in part on information associated with thereceived order, the vendor capable of providing the item or service atthe employer service location, wherein the employer location isassociated with the employee and the item or service; generating databased at least in part on the information associated with the receivedorder and the gathered information about the vendor and the employer;and transmitting the generated data to a mobile device associated withthe vendor, wherein the generated data enables a user of the mobiledevice to be authenticated to deliver or perform the provisioned item orservice.
 12. The server computer of claim 11, wherein the gatheredinformation about the vendor and the employer is gathered from aplurality of databases.
 13. The server computer of claim 11, wherein thegenerated data comprises a quick response (QR) code.
 14. The servercomputer of claim 11, wherein the generated data comprises encrypteddata.
 15. The server computer of claim 11, wherein the method furthercomprises further comprising transmitting the gathered information aboutthe vendor to a mobile device associated with the employee.
 16. Theserver computer of claim 11, wherein the generated data enables the userof the mobile device to be authenticated to delivery or perform theprovisioned item or service within a specified timeslot.
 17. The servercomputer of claim 11, wherein the method further comprises: in responseto receiving the order for the item or service, generating a map of theemployer location; and transmitting, by the server computer and to themobile device associated with the vendor, the generated map of theemployer location.
 18. The server computer of claim 11, wherein accessto the one or more locations within the employer location is grantedbased at least in part on the generated data.
 19. The server computer ofclaim 11, wherein the generated data is scanned at the employerlocation, and wherein scanning the generated data at the employerlocation begins delivery or performance of the provisioned item orservice.
 20. The server computer of claim 11, wherein the informationabout the vendor and the employer of the employee is stored within onemore databases.